Shipping Policy

Processing Time

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

Standard shipping within the United States typically takes 5–10 business days once shipped. Please note that shipping times may vary during peak seasons or due to carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your order and location. Free shipping is available on qualifying orders — check checkout for current thresholds.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Use our Track Order page to follow your shipment at any time.

Lost or Delayed Packages

If your package hasn't arrived within the expected timeframe, first check the tracking information. If your package appears lost, contact us at support@giftova.shop and we'll investigate and resolve it as quickly as possible.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout. If you catch an error, contact us immediately at support@giftova.shop.

Questions?

Email us at support@giftova.shop and we'll get back to you within 24 hours.