Return Policy

We want you to love what you ordered. If something isn't right, we're here to make it right.

Return Window

We accept returns within 30 days of the delivery date. Items must be in their original, unused condition with original packaging where applicable.

How to Start a Return

Email us at support@giftova.shop with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Refunds

Once your return is received and inspected, we'll issue a refund to your original payment method within 5–7 business days. You'll receive an email confirmation when your refund is processed.

Damaged or Incorrect Items

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — no return required.

Non-Returnable Items

The following items cannot be returned: opened personal care or hygiene products, items marked as final sale, and digital products.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method.

Questions?

Email us at support@giftova.shop and we'll be happy to help.