Return Policy

We want you to love your order. If something isn't right, we'll make it right — no drama, no complicated process.

Returns

You can return most items within 30 days of delivery as long as they're in original, unused condition with original packaging. To start a return, email giftovashop@gmail.com with your order number and reason — we'll handle the rest.

Damaged, Defective, or Wrong Items

If your order arrived damaged, defective, or isn't what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund immediately — no return required on your end.

Refund Timeline

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days. You'll get a confirmation email as soon as it's processed.

Return Shipping

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method so we can confirm receipt.

What Can't Be Returned

The following items are not eligible for return: opened personal care or hygiene products, items marked as final sale, and any digital products.

Questions?

Email giftovashop@gmail.com — we're fast, friendly, and here to help.